Where Is My Order? Tracking Your Delivery from Japan

Where Is My Order? Tracking Your Delivery from Japan

Every HD Toys Store Japan order ships fully tracked from Tokyo. Here is exactly how to follow your parcel from our warehouse to your door — and what each tracking status means — so you can buy with confidence.

A tracked parcel next to a delivery tracking map
Every order ships fully tracked from Tokyo

Your order journey, step by step

  1. Order confirmed
    You receive an order confirmation email right away.
  2. Inspected & packed in Japan
    We retrieve your item, run a final authenticity and condition check, and pack it protectively for the journey.
  3. Dispatched from Tokyo
    Within 1–10 business days we hand the parcel to the carrier and email you a tracking number and link.
  4. In transit & customs
    Follow live status on the carrier's site. A short pause during the international leg or customs is normal.
  5. Delivered
    Your Japan find lands on your shelf.
Your order's journey from Japan to your door
From our Tokyo warehouse to your door, worldwide

How to track your parcel

Click the tracking link in your shipping confirmation email, or paste your tracking number into the carrier's tracker:

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Order tracking FAQ

Where do I find my tracking number?

As soon as we hand your parcel to the carrier, we email you a shipping confirmation with a tracking number and a tracking link. It also appears in your order confirmation page and, if you created an account, under your order history.

Which carrier will ship my order?

We choose the carrier by item size, weight and destination — Japan Post (Tracked Parcel / EMS), FedEx, DHL or UPS — all fully tracked end-to-end from Tokyo.

How long does delivery take?

We dispatch from Tokyo within 1–10 business days (most within 3–5). After dispatch, typical transit is about 5–14 days to the US, Canada and Europe and 7–14 days to Australia and New Zealand. Customs clearance can add a few days.

My tracking hasn't updated — is something wrong?

Tracking often pauses for a day or two while a parcel is in transit between countries or in customs clearance; this is normal. If there is no movement for 7+ days beyond the estimate, email info@hdtoysjapan.com with your order number and we'll investigate with the carrier.

What if my parcel is held in customs?

The destination country's customs may hold a parcel to assess duties or import taxes. The carrier will usually contact you if any payment or paperwork is needed. See our Help Center for who pays customs by country.

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