Contact Us
Contact Us
We would love to hear from you! Whether you have a question about a product, need help with an order, or just want to say hello, feel free to reach out.
We aim to respond within 24 hours on business days. For order-specific inquiries, please include your order number.
Business Hours
Monday - Friday, 10:00 - 18:00 Japan Standard Time (JST, UTC+9)
Orders placed outside business hours are acknowledged on the next business day. Shipping cutoff for same-business-day processing is 15:00 JST.
Registered Business Address
HD Toys Store Japan (sole proprietorship, 古物商許可番号: No. 308942319801)
2-32-4 Shimo-Ishihara, Chofu-shi, Tokyo 182-0034, Japan
Phone: +81-80-6646-1029
We operate as an online-only storefront and do not accept walk-in visitors. Please contact us by email for all inquiries.
Before You Contact Us
You might find the answer to your question here:
- Shipping Policy - Shipping methods, times, costs, and carrier insurance
- Return & Refund Policy - Conditions, timeline, and procedure
- FAQ - Authenticity, condition grading, customs, and common questions
About Our Items
All items are pre-owned unless otherwise stated. Every item is carefully inspected, graded, and photographed before listing. We are independent resellers of authentic pre-owned Japanese collectibles and are not affiliated with the original manufacturers whose products we resell.
お問い合わせ送信先: adstart.corporate+shopify@gmail.com